If you cancel your place or discontinue any of the following
courses, the amount stated below will be non-refundable at any time:
Swedish Massage Certificate - £100
Body Massage Diploma - £100
Aromatherapy Diploma - £100
Reflexology Diploma - £100
Indian Head Massage Diploma - £100
Sports massage diploma -
Thai massage diploma - £100
Aromatherapy advanced techniques - £100
Reflexology advanced techniques - £100
Complementary Therapies diploma - £200
Hopi Ear Candle Diploma - £100
On Site Massage Diploma - £100
Anatomy & Physiology Diploma- £100
Hot Stone Therapy Diploma - £100
First Aid in the Workplace - £85
Sports Injuries Diploma - £100
The remainder of any fees paid for any of the above courses will be
refundable up until fourteen days before the start of the course.
Refunds can only be made at this time and will not be made at a
later date. In the case of cancellations made within fourteen days of
the start of the course, or at any time after the start of the
course, fees will be non-refundable under any circumstances.
Any payments made prior to the start of the course may transferred
to a similar course on one occasion only, at the discretion of the
School. Refunds can only be considered at the time of cancellation
and any request must be made in writing at this time.
Deferments to another course will only be considered when this is
requested in writing and must be made before commencement of the
original course. Deferments to another course, requested after
commencement of the original course, will be entirely at the
discretion of the school and will be considered only when this is
requested in writing. In the case of any deferment, the school will
only be able to offer a place on a course subject to spare places
being available at the start date of that course.
If the school cancels a course for any reason, a choice of a full
refund of the course fees, including deposit, or an alternative
course will be offered. Refunds can only be made at this time and
will not be made at a later date.
The school reserves the right to provide a different tutor to that
advertised and to provide tutors as necessary during the course.
The school reserves the right to alter the course dates or hours if
necessary although every attempt will be made to accommodate
students with as little inconvenience as possible.
In addition to the advertised course fees, the following charges
apply for assessment and verification:
VTCT assessment fees - price varies depending on the qualification,
Verification fee £20
VTCT fees should be paid to the school when you attend the course
and are non-refundable under any circumstances. Please do not pay
directly to VTCT.
* Any published amounts shown for fees payable are subject to change
by VTCT. The amount owing will be the prevalant cost of fees at the
time the fees are actually paid and not the advertised price on the
website or the amount stated in any correspondence.
You will be required to buy a tunic. A massage couch may be required for
It is also highly recommended that you buy the course books.
Alternatively you may find suitable books at your local library. If
you do not intend to practice after completion of the course and do
not wish to buy a tunic please contact the school for other options.
Purchase of a massage couch is optional but highly recommended.
Please contact the school if you need further help with finding a
Dress code, health &
safety and centre rules
It is expected that any student attending the school will follow the
school’s procedures in terms of dress code and health and safety.
Further information will be given on the first day of attendance.
Students acting inappropriately, in a way which contravenes the
centre’s rules, may be cautioned by the course tutor. For serious or
persistent misconduct, the school reserves the right to act
accordingly and this may result in removal from the course or from
any future courses and subsequent loss of any course fees paid. In
the event of any dispute in this regard, the matter will be dealt
with by the manager and must be made in writing. We will endeavour
to deal with the matter within 5 working days and keep you informed
of any progress. Appeals may be made in writing to the director, if
you are not satisfied with the outcome of any investigation. The
director’s decision will be final.
Discounts and promotions
Discounts and promotions may be offered from time to time. Offers
are only valid through this website. Refunds will not be given if a
previously higher price has been paid. Offers are not retrospective
and will only be valid from the present time until the stated expiry
It is the student’s responsibility to inform the school if they have
any medical condition or any reason why they should not give or
receive treatments at any time whilst they are attending the school.
The school cannot be held responsible for the outcome of any
treatment performed by any student under any circumstances. The
school cannot be held responsible for the outcome of any treatment
or demonstration performed by a member of staff under any
circumstances where the student has failed to disclose any known
The school has two external verification visits per year from VTCT.
It is a condition of VTCT that students will make themselves
available if required for this visit. The school reserves the right
to delay any certification until this condition is met. Any written
test papers must be taken at the final assessment. There is a charge
of £12.50 for a new test paper if failing the written test more than
three times. If taken during school assessments they will be treated
as mock papers and a different paper will be provided for the final
assessment. Final assessments are free of charge unless arranged
privately on a one-to-one basis in which case a £30 per hour fee
applies. Students booking assessments and not attending, or those
who cancel their place with less than seven full working days
notice, will have to pay a private assessment fee of £90 for any
further assessments arranged. Students must be dressed appropriately
otherwise they will be not be allowed to take the assessment.
Unfortunately, we have no creche facilities so it is not possible
for students or their models to bring babies or children with.
Use of Models
It is the responsibility of each student to provide a model for any
final assessments. If you are unable to provide a model we will
provide a model at a charge of £15.00, payable when booking the
assessment. (This charge is non-refundable and covers admin costs
and costs for providing a treatment for the model in the event of
cancellations or if the student brings their own model without
informing the school). For any other assessments or tuition arranged
out of normal course hours the school will charge for providing
models as above.
The school is responsible for the safekeeping of students’ personal
details and any contact information such as email addresses and
This information will not be shared with a third party and will be
kept only on the schools’ database for use by the office staff. If
you wish you may provide the tutor with your email address or
telephone details but the school accepts no liability or
responsibility for any communication between yourself and the tutor
and will not recognise or condone any decisions or arrangements that
may be made in this respect. All communication must be made directly
with the office staff at the school and all decisions and
arrangements will be made by the school principal and not by the
tutor. The tutor will not accept responsibility for safekeeping of
students’ cash or possessions, including portfolio work, and any
payment must be made directly with the office staff and any work
must be handed in to the office staff who will provide you with a
receipt. The school will accept no resonsibility for loss or damage
if this procedure is not strictly followed.
Attendance & Time
Your full attendance is required for each course in order for
certification. If you are absent for any reason then you will be
required to cover any missed work by private tuition. This will be
chargeable by the hour and we may require you to provide a model if
necessary. If you are unable to provide a model the school reserves
the right to charge extra per hour for any model provided. All
course work and assessments must be completed successfully within
one year (18 months for the Complementary Therapies Diploma). Please
contact the school if you need more time. Please note that there is
a limit to how many times you can extend the study period after
which certification will not be possible without booking onto a new
course at the prevailing rates.
Manchester School of Massage aims to provide a high-quality service
which meets your needs. We believe we achieve this most of the time
but if we are not getting it right please let us know. To this end
we have a complaints procedure to ensure all complaints are handled
as efficiently and effectively as possible.
We endeavor to:
1.Provide an efficient, fair and structured mechanism for handling
2.Provide our students with access to the complaints handling
procedure, including those students with disabilities and special
3.Provide an initial response within five working days.
4.Keep students informed as to the progress of their complaint and
the expected timeframe for resolution.
5.Review our complaints procedure so that we can improve our
standard of customer service.
Complaints of any nature should be submitted by letter/email. Upon
receipt of a complaint, an investigation will be commenced and
acknowledged within 5 working days. We will endeavour to deal with
the complaint as soon as possible and to keep you informed of any
progress. The length of the investigation will depend on the nature
of the complaint. Complaints will be dealt with initially by the
manager. If necessary this will be passed on to the director, whose
decision in the matter will be final. VTCT acts as an interested
party in any complaint or dispute but should not be contacted
directly unless the school’s complaints procedure has been
For all qualifications we will need copies of any previous
qualifications and any original course work in order to consider
offering exemption from any part of the course. Copies of
qualifications and previous course notes will be mandatory in order
for us to make this decision.
The school operates an internal verification process to ensure
standards are being upheld. From time to time student portfolios may
be sampled by the verifier. The verifier may also attend the
practical assessments. This is a requirement of VTCT and is in
addition to the normal assessment procedures. The purpose of
internal verification is to make sure that the school assessors are
assessing fairly and accurately.
The course work includes case studies that are performed away from
the centre and unsupervised. In order to ensure the validity of this
we may request photographic evidence and will require written
feedback in the client’s own handwriting. The school reserves the
right to investigate or request further proof of validity if this is
deemed to be necessary. If the necessary evidence is not supplied or
if there is any doubt of its validity, the school reserves the right
to refuse to put you through for any qualification and no refund
will be available under these circumstances.
The school endeavours to make its courses available to all
applicants but reserves the right to refuse entry to applicants
where it is considered that the facilities of the centre or level of
training of the staff may prejudice the applicants chance of
receiving the training they need. We may not always have the
facilities to cope with certain physical disabilities, language
differences or literacy problems. It will be at the discretion of
the school’s tutors and the company director as to whether we can
provide the necessary facilities, depending on the individual
We strive to be proactive in ensuring the safety of young people and
vulnerable adults and will act promptly and diligently on any
Please contact the manager in the first instance if you have any
issues you wish to discuss whilst attending the course.
VTCT Terms and
The school offers courses accredited by Vocational Training
Charitable Trust (VTCT). The school is bound by VTCT’s terms and
conditions in offering VTCT qualifications. Acceptance of the
school’s terms and conditions also implies acceptance of VTCT’s
terms and conditions. These can be found in the VTCT candidate’s
handbook which is available to view or download at
Course fees and assessment fees are as advertised on the school’s
website and in the school’s prospectus. Course fees are applicable
as of the date of the initial booking, and any balance payment due
will be at the advertised price prevailant at the time of the
initial booking. If deferring to a later course, any balance payment
due will be at the advertised price prevalent at the time the
balance payment is made, and not at the advertised price at the time
of the initial booking. Course bookings are only valid when
accompanied by payment of a deposit or full payment. Balances must
be received at least three weeks before the start of the course in
order to continue to secure your place on the course. The school
reserves the right to give your place to another applicant if
payment is not received on time.